UMSAS offers a 7 days return policy against refund or replacement within a 7 days return window.

1. It is to be noted that return policies may varies across products/product categories.

2. Please note that a return is made only in case- If the products is delivered in damaged condition Or If the wrong product is delivered or if the product is found to have a defect or any concerns about the quality of the product.

3. In case you want to return any item, you are requested to contact us and we might do any of the following as per your advice:

            a. You can send back the item immediately of its receipt. Upon safe arrival of the item, a refund will be issued for the cost of the item after deducting the shipment charges.
             We can resend the items back to you without any additional cost. No refund will be made for the courier expenses.

            b. Important: UMSAS would not be responsible for items being returned by you that are lost in the mail while in the processing of returning.

            c. Therefore, please ensure safe and secure delivery of the returned item to us. For any further assistance, please contact us through e-mail or through phone.

In case if you do not like the product which you received from, you can send us back the item you have purchased in its original condition and pack within 7 days. Please note that we are not accepting any returns for stitched clothing.

We will issue 100% refund of product price.

Customer need to first contact us through Contact us page on web site before returning any product. If you will return the products before let us know the same, then we will not provide any refund.

Please read below points carefully before request for returns.

Where to send the return: Address on our Site

Customer need to bare the shipping cost while returning the products.



  • We will not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods.



  • At any point of time the refunds will not exceed the actual value of the goods.



  • Refunds would not be accepted for custom made / stitched clothing, including ready-made stitched sarees or sarees stitched with custom blouse. However we would accept returns if there is any faults from our end.



  • Any complaint with regards to the damage or stains or stitching or any other should be reported to us within 24 hrs. of the receipt of the products. We may ask for digital picture/video of the same in order to review the same.



  • We will not entertain any return request after 48 hours of the item received.


  • In case of product return, we will issue refund once we received the product back at our office.

Upendra Maharathi Shilp Anusandhan Sansthan
Patliputra Industrial Area
Patna – 800 013. Bihar. India.

Opening Hours:

Mon – Sat: 10:00 am – 05:00 pm

Meeting Hours:

Artisans/Weavers can meet Director on every Saturday between 3:00PM to 5:00 PM.

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